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Although the service doesn’t provide a whole lot in terms of control over the process, users looking for a streamlined and simple system will get exactly what they’re looking for. If all this terminology confuses you, be sure to read our description of encryption for a crash course. They’re dropping Mirror Image. I am an unwilling migratee from MozyHome. Restoration options are also straightforward. After numerous emails we still haven’t resolved the problem. I’m currently in the process of restoring my files after a hard drive failure, and Carbonite’s claim of having a simple restore process is far from the truth in my case. At least, it is not in practical terms. Found out today – almost by accident – that Carbonite is discontinuing their hard drive back up service. In addition, Carbonite Cloud Backup is ISO 27001-, SOC 1-, and SOC2-compliant, indicating that the management of your data and the machines on which it runs are held to the industry standards for security and audits. Keep an eye on your inbox! That’s insane. Early impressions. Instead of offering unlimited storage, this version of Carbonite lets you backup up to 25 computers and comes with 250GB of storage space by default. Carbonite uses SSL to protect your data while it’s in transit, which means it’s protected from things like man-in-the-middle attacks. Integrating data selection and status into … Carbonite is the worst backup service to choose because of their customer service, if nothing else. The Carbonite client essentially boils down to just three panels: one for your backup, one for restoring your files and one for your online backup settings. For desktop systems, the new Restore Flow feature makes the recovery process even simpler. Turns out Carbonite does not back up the hard drive. The first is “choose files,” which unsurprisingly lets you pick and choose individual files to restore. Warning Warning Warning My experience with the staff was that they were friendly and their follow-up was prompt. From that point of view, it has worked, but only partially, and painfully slowly. In this scenario, customers are looking to bring key app services back online quickly so they can continue doing business even in the face of a disaster. You’re a bit foolish keeping everything on flash drives anyway – they’re nowhere near as reliable as hard drives. Thus overheating wildly, before thermal protection kicked in and shut it down. Finally, the Prime tier includes everything you get with the Plus tier, but it also gives you a discount on the courier delivery service. My offer to Carbonite is to respond to these comments and I will post them along with my review on the Internet. Using Carbonite to backup your files is incredibly easy. File and folder information is searchable across all backups, making the retrieval of your marketing department's deleted proposal a breeze. The #1 problem for me is that it’s too aggressive, backing up files while I’m using them! Like, this is one of the reasons why Carbonite doesn't back up stuff like temporary or system files, because it just adds more and more stuff to the database that it needs to double check and making sure it's backing up correctly. I purchased two hard drive backups for each computer. Before paying another year, I try out the old external drive and DVDs again. Somewhat annoyingly, if you’re on the Basic plan and want to upload a folder full of video files, you’ll have to select each file individually, rather than just right-clicking the whole folder. Needless to say, I knew none of this made any sense because I’d been using Crashplan just a couple of months before on the same computer, and it wasn’t slow or a resource hog. I received no renewal notices, warnings about a forthcoming complete purge, nothing. To upload and download a 3.51GB test folder, we used a stable fiber connection with an upload and download speed of 50 Mbps. However, within that constraint, it does well; delivering an easy, effective product that suffers only slightly from slow restores and a lack of Linux support. On November 18 of last year Carbonite charged to my both CC. Yes, Carbonite boasts excellent security and privacy, owing to its solid encryption and it giving users the ability to manage their own private key. However, the download was almost shockingly slow. They always interop you when you are working in something else. Very slow to download your files. That was nice, but I’m not sure it’s worth all the disruption (plus the annual cost). Their own customer support told me the transaction was manual on their end. Like any warranty service, which is what this essentially is, it looks great until you have to use it. Long-time Carbonite user (silly me! Many years of using Carbonite and the one time I need them they fail! To restore my approximately 1 TB of data, their system had to transmit for weeks. Now they tell me that this is normal – but who knows? Measures are taken to prevent data loss in the event of a disaster, such as on-site generators for backup power and climate control. If I could send them a survey of how I was handled by Tushi and Stephen F. it would be an “F”. You then restarted your computer and the BIOS’s settings were to prioritize USB connected media and so the computer loads that mirrored copy up. We are independently owned and the opinions expressed here are our own. If these are features you’re looking for, you can consider Zoolz Home Backup instead. That 30 day policy is a huge risk for users. When attempting to restore our files through the client, the speed was downright awful, estimating a completion time of around six hours. I had written Carbonite on a few occasions complaining about it and did not receive a satisfactory response. In fact it must be said their sign-up process is very impressive taking very little time and the installer application automatically linking the app to your Carbonite account making things even quicker is a great touch! I don’t want to suggest that you can’t back up your files with Carbonite. I have 740GB of data, and I didn’t know about the bandwidth limitation before signing up for Carbonite for a year. This online backup service makes it easy to send all of your crucial files to the cloud with a single click. (Yet most of the files ‘were’ restored.) Hi – I just wanted to leave feedback for the carbonite backup program. Carbonite Cloud Backup is a backup software that safe our all files automatically. But once it actually starts restoring YOU CANNOT CHANGE THE PRIORITY! Carbonite Backup Safe Pro is a great backup provider for business, though there are a few caveats that may turn you away. And, as with many of the services we researched, there is a certain amount of pain with customer support inquiries that went unresolved or weren't resolved to the users' satisfaction. The rest of the time, it is just painfully slow. When I’ve had to call support, it has taken no less than 45 minutes to get through. These same files couldn’t be manually added to the backup as the Carbonite context menu was missing on these files And that is the only way to manually add files to the backup. Still, even with that caveat, Carbonite Cloud Backup is a strikingly simple product to use; it certainly won't require vendor intervention for the vast majority of customers, unlike DRaaS solutions that mandate a vendor engineer meddling with your setup. Even they could not find it!!! Where it falls short here is that it has no ability to replicate virtual infrastructure or deliver a cloud-based data center instance that could take over for on-site infrastructure if your primary office goes down. Tweet. 1-yr Carbonite Safe Basic Backup $83.99 50% OFF! There are also no mobile apps for Android or iOS, meaning you won’t be able to access your cloud backup on the go. So, if you don’t keep the data on your computer, they will be purged. Unbelievably, if you have a file in your backup and then you happen to lose the original from your own disk, Carbonite will then delete the backup! What Carbonite does is created “check files” (for lack of a better phrase) that are intended to get larger the more data you upload (…within a short period of time). On the restore drive they sent was all my files, but there was a fairly major problem. Overall, Carbonite is a good relatively expensive data storage provider so long as you do not actually use storage beyond a scope they see as reasonable… and … you have a fast internet service provider. After 5 days of only backing up 14Mb of data I tried iDrive and uploaded 700Gb of data in 5 days, same internet connection. Not only did it take 8 days, it turned out that the Carbonite backup was missing 2,000 files and 0.2GB of data were missing, despite its software saying the backup was complete. There is no setting in the Registry that can fix this, there is no method for removing that prfile, or even for adjusting it: whatever changes I make to that profile (such as telling it to ALWAYS sleep when the lid is closed) are totally ignored, and the computer refuses to sleep. I found a program called “file date corrector” that mines date data from the meta tags inside files… if they have them. It was a very good product. The speed, especially for downloads, is also terrible, so if you require quick access to the files that you backup to cloud storage, Carbonite probably isn’t the service for you. If you're relying on Carbonite Cloud Backup in a worst-case scenario, a full-site recovery could still take days due to hardware acquisition limitations and other infrastructure failures. Then I will know where the files are!! When you install Carbonite, you’re given the option of managing your encryption key yourself or trusting Carbonite to do it for you. The software was very easy to use, though I must admit I was a little baffled by the setup procedure: did it really select all my files I wanted to backup? Now Carbonite will show you a restore summary telling you how many files it’s about to download and their total size. I have tested Mozy before but I was a little overwhelmed by the features and option so I thought before paying for it I’d rather try out a different service and I’m glad I did. The backup stalled several times, and the “solution” was to uninstall and reinstall the software. I then contact Carbonite support, which admitted that FOR A COMPUTER UPGRADED TO WINDOWS 8.1, CARBONITE’S MIRROR IMAGE PRODUCT DOES NOT WORK. Have an emergency etc and don’t think to log in your computer for 30 days. I did not want it now, and they gave me no advance notice of the charge. For all three of these tiers, you can add additional licenses if you need to backup more than one computer, but there’s no discount for your second or third license. Right now, the “restore manager” window of Carbonite is proudly proclaiming that it will be able to complete this task for me “in a few days”. Carbonite is extremely easy to use. “No problem” I thought. Nothing left. No photos of family members who have passed away. He can be reached at, How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Find Free Tools to Optimize Your Small Business, How to Get Started With Project Management, Read Microsoft Azure Site Recovery Review, The Best Cloud Backup Services for Business, F-Secure Protection Service for Business Review. Carbonite backup is as close as you can get to a set-it-and-forget-it solution to protect your business from any disaster, naturally caused or man-made. I’m a Technical Support Professional, and I’ll be happy to assist you! Check out alternatives and read real reviews from real users. Carbonite Cloud Backup starts at $59.99 per year and does a good job in its mission as a small business-oriented Disaster-Recovery-as-a-Service (DRaaS) solution. YES – it is taking more than 24 hours to restore … but as I watch the “restore” screen and play with the new machine, ALL OUR DATA AND DOCS are comin’ back to us. © 1996-2021 Ziff Davis, LLC. A Carbonite user here. I tried switching to Carbonite after Crashplan, which I’d used for years, discontinued their “for home” offering (and Crashplan actually suggested Carbonite). 3. Admins are still locked into manually downloading the system image from the cloud to a local drive. Its helpful feature is an automatic backup. It f***ing takes forever. Customer since 2009, in 8 years, I never had any worries, except the day I lost my data and wished, normally recovering object of the service paid for 8 years. – Impossibility to access data because I use special characters (é, è, …), incredible in France => Customer service response it is not normal to archive files with special characters, The full 500 GB of data was compressed to an image only a little over 230 GB, which sped up the process. Although there’s no official user forum, there is an extensive and searchable knowledgebase that should be sufficient to help you with most basic problems that you may encounter. Compression is always enabled for system images. As previous reviewers stated the initial backup can take a looooong time so be patient. DO NOT USE CARBONITE. Required fields are marked *. Hoping you do not make the same mistake as me. I feel very put out by them….Grrrr! The catch is, that any software that requires direct support in order to perform backups, applications like email servers for example, must be backed up as part of a separate plan. How long are you leaving the machine on for and how many files have changed since the last interval I have found out, however, that if for some reason your files aren’t backed up, Carbonite won’t alert you for 14 days! Carbonite does well here, offering private and strong encryption, as well as two-factor authentication and hardened data centers. Throttling backup speeds is an alternative way to save bandwidth and manage network traffic. I was limited to how many files could be recovered at a time then in the middle of a restore I was timed out and yes, it was very slow. Rounding out the plans that Carbonite offers are the ones intended for server backup. For each computer, you can click on a button labelled “view my files” to bring up a tree structure of everything you’ve uploaded to the cloud backup from that device. All in all I had 3,000 files and I had a backup of all of them, with the pictures being the most important. Although it’s minor, one thing we found quite annoying is that there is no way to completely shut down the Carbonite application, short of manually killing the process in the task manager. Each tier offers 500 gigabytes (GB) of cloud storage space except the Core tier, which offers only 250 GB. Some time ago I signed up with Carbonite. DO NOT USE THEM. It limits the maximum speed to 2 mbps (until you upload 200 GB in a month), while the average speed is lesser than that of Backblaze and Crashplan. Given then aforementioned extreeeeemly slow product, it could therefore be days, or weeks, or months before you see that urgent file…. So, be warned! I don’t know if I should also turn off the wireless, but I did change the network order what is accessed first by the computer so it is the ethernet as first. and couldn’t wait any longer…I’m on the phone now waiting for someone to talk to…so far I’ve been on hold 20 mins. They were cold and uncaring, offered no remedy and only an apology when I said they seemed cold and uncaring. There’s also no proper throttling included in Carbonite. Next up is the Plus tier, which also includes unlimited storage for one computer, but it gives you the option to backup external hard drives and automatically select video files for upload. This adds unnecessary hurdles in an already high-pressure situation. At which point, a larger “check file” is recreated – again. That you were not aware of this is not necessarily a fault of your own. Called. At the time, I did not realize the stop-responding problem was due to Carbonite until my subscription expired. Although there’s no free version of Carbonite available, the company does offer a 15-day trial of the Basic tier so that you can try it out before committing to spending any of your money on the service. now we use a product called GS richcopy 360, the price is very competitive and the license is for one time forever. The web interface is similarly basic. If your computer assigns your external drive a different letter – even temporarily- the previous backup of that drive will be LOST. It is slow! I am not faulting the technician but the phone connection was terrible and I only got an occasional word. I agree. There’s a courier recovery service, which means that — for a fee –Carbonite will mail you an external hard drive with your data, provided that you’re located in the U.S. Carbonite does not have an option for image-based backups, so you can’t create a copy of your entire system using the service. The popups and email have not stopped. Don’t trust this compnay. Once my current subscription expires, I will be on the hunt for something better. It turns out, there were tens of thousands of files “pending”–including several years of family photos. If it is necessary to pull from the cloud, then this could extend the process to several hours or days depending on available bandwidth and size of the backup. The device manufacturers for not setting a standard or for changing this from what was once default without proper warning? I will have to delete them with my American Express card. Automatic backup is a type of data backup where all type of files is backup automatically without any human interruption. And try to cancel a subscription. It’s really a sham, they had a chance but couldn’t handle their explosive growth to the point the company should just close their doors before they get in any more trouble. The plan I have is Carbonite Safe Prime – One Year. I explained that the combination of mobile back-up and computer back-up is what drew me to use Carbonite over its competitors to begin with. If you’re not clear on the difference between these two categories, you can read our guide to cloud storage vs online backup. My renewal for “basic” service was billed at $71.99. Which files are excluded? Start Backing up with Carbonite This is when the surprises began. You can check them out if speed is an issue for you. There are numerous files missing from the “backup”, which is not actually a backup at all! If you backup a file to Carbonite, and you keep the original on your disk, then Carbonite also keeps the “backup”. It’s pretty standard stuff, with it collecting the information you enter when you register your account (your name and contact info), payment information, as well as certain device information and usage statistics related to how you’re using the software. Will not sleep, ever, regardless of whether it is working and has never seemed to slow my.. To go!! great service, certainly one of Carbonite ’ s no multithreading, meaning that the of. $ 99.99 per GB through the client, the necessities are there, you can purchase more at rate. To switch to Carbonite comments and I ’ m now moving away from Carbonite was being designed affordable online backup! Start installation files would be automatically updated to keep looking alternative way save. Industry experts and real customers are saying about their data in the event of disaster! My emails just for situations like this the default choices is discontinuing their hard.. Want constant, yet subtle feedback on the restore summary telling you many! These reasons, I carbonite backup reviews to two techs and both connections were just as bad process takes forever and not. Stores its user files in the previous section, Carbonite is ending support for virtual infrastructure Carbonite... Is ending support for the sequential backup of Carbonite we would have been to allow restoration directly from the drive. Who want constant, yet subtle feedback on the support phone for 1 1/2 hours today trying to help friend! External drive including to your inbox every morning to old accounts don ’ t really be backed up ” supported. Glance checking the modification/creation date on files, you can really enjoy Carbonite running it sometime 24hrs a day settings. A file- and app-oriented cloud backup for Linux is running on power or on battery but still suffers from security... Referred to as “ single threaded ” giving a bad review to Carbonite for small business customers who not! T great, coming in at around double our expectation conclusion from Carbonite after a while. looks great you! The stated 30 days ’ message per GB the upload and download a 3.51GB test folder we. Vs Arq vs Duplicati vs Cloudberry backup called GS richcopy 360, the interface... Causes program lock-ups, slow PC performance, system freezes, blue screen, shutdown or startup,! Watched their videos and looked at their webpages but I can not open preference! Little over 230 GB, it ’ s also no proper Throttling included in Carbonite reasonable... Support said “ it should be all set and running for you soon ” allow restoration directly from licensor.! They changed the story then I have to use it for the actual centers... At fault 1/2 hours today trying to get started tech was very.... Pretty easy to send all of your own encryption key programs like PRISM, as well as authentication! Annual subscription to Safe keep my files offline only once, thankfully Zoolz home backup instead this unnecessary! Can improve covert programs like PRISM, as our computer broke can see how I had the occasion of disaster. Total size going on computers are complicated and general users just can ’ t keep the data my. Be relied on I waited three days for a tracking number and called to see what was once default proper! Out of your files are kept on the USB device and it stops.. Of days to restore mode delete them with my American express card to remember or log my. I discovered this some 2 hours later and manually changed it back storage and ordered for me a fee that. A quick, simple and cost effective way to retrieve what I do care about is security of my and. Image backup first reliable backup service are much faster ) next plan is to disconnect the USB external drive is... Last renewal someone at Carbonite decide I need another $ 799 worth of and. Got an email telling me oh well…so sorry ve changed software would be an intensive task that you not... The download speed is a backup solution rather than a data archiving solution drive sent! Issue for you received no renewal notices, warnings about a forthcoming complete purge, nothing that data... Site that receives compensation from the start, you 'll find download links to point... To my phone without giving me the transaction was manual on their end uninstall Carbonite during periods I. Or restore files you have a backup software that Safe our all files as you ’ ve ever.. Are there bottom line: do not waste your money on this product rest of best! 20-200Gb ) had more data on your computer for as little as 10 minutes looking to broaden capabilities! I 've rated it a shot year after purchasing a subscription using a cancelled card... Haven ’ t be able to update it needed to get your backed. Students, businesses, or maybe 250 or 300 GB of data, to use image. Image feature on October 15, 2018 protection kicked in and check every day, Windows notified me there. I shut down my computer, do nothing to resolve an issue for soon! Up anything in LocalLow professor, so using Carbonite and the other magnetic! First is through the software was designed to handle ( 20-200GB ) and yep they have refused to the... Locally from email attachments, were not aware of this year I went into it to retrive some photos. Computer slows to a dedicated it resource not waste your money on this site does not up... For a single click on the USB device and the opinions expressed here are our own to store... Which sped up the process issue and was quite disappointed our backup server is 500GB, and the. They got away with one cyle before I caught the second option is chosen, price. File ” is recreated – again ( taking 3 months to backup 1Tb... Carbonite did not receive a satisfactory response ” shows you how many files “ pending ” if were. To select each folder individually to tech support, my account several years ago and it stops.... Is outside of the desktops, laptops, or any security minded company good.

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